At SMZH Printer, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

  • Product Condition: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
  • Time Frame: Refund requests must be made within 10 days of receiving your order.

2. How to Request a Refund

  1. Contact Us: To initiate a refund, please contact our customer service team at contact@smzhprinter.com with your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization Number and instructions on how to return the product.

3. Return Process

  • Shipping Costs: You will be responsible for shipping costs associated with returning the product, unless the return is due to an error on our part or a defective product.
  • Return Address: Send the returned item to the address provided by our customer service team.
  • Proof of Return: We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount], as we cannot guarantee receipt of your returned item.

4. Refund Processing

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
  • Refund Issuance: If the return is approved, a refund will be processed to your original payment method within 7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

5. Non-Refundable Items

The following items are non-refundable:

  • Products marked as “Final Sale” or “Non-Returnable”
  • Items damaged due to misuse or mishandling
  • Customized or personalized products

6. Exchanges

At this time, we do not offer exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the replacement item.

7. Order Issues

If you receive a damaged or incorrect product, please contact us immediately at contact@smzhprinter.com . We will assist you in resolving the issue and provide a replacement or refund as appropriate.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.